FAQs
Frequently Asked Questions
Where are you based?
Our cosmetic laboratories are located in Canada and Italy where we develop and perfect our products.
Our offices in Florida and Italy provide operational support and resources.
Arius Cosmetics
Arius LLC
610 E Zack St. Suite 110 - 3077
Tampa, FL 33602
Phone: (772) 666 - 5653
Fax: (813) 537 - 8689
Arius Italy
Arius LLC
Via Boezio 6 1034
Rome, 00193
ITALY
sales@ariusitaly.com
What is the shelf life of your products?
Most of our cosmetics have a shelf life of approximately three years from manufacture. Our products are crafted with natural ingredients, so they are made in small batches to preserve their freshness. For optimal storage, keep them in a cool, dry place with lids tightly closed. You'll find a symbol on the packaging (e.g. "12M") indicating the recommended usage period after opening - in this case, 12 months.
To read more about us and our ingredients go here.
Where are your products shipped from?
Canada and the United States.
When will I get my order?
Most orders made before Friday are dispatched with shipping carriers over the weekend. You will receive a tracking number once your items have been shipped. Some orders may have multiple shipments with different delivery dates.
Shipping Time Estimates:
- For orders shipped to Canada, please allow up to 10 days for delivery.
- For orders shipped to the United States, please allow up to 7 days for delivery.
- For international orders, please allow up to three weeks for delivery.
Tracking Your Order:
A tracking number will be provided for every order. We encourage you to refer to your delivery confirmation email to track your order and estimate the delivery date.
*Shipping times are estimates and may vary due to external factors beyond our control, such as customs processing times and carrier delays.
What is your return policy?
Please see our refund and return policy here.
Why does your logo chip off some of your products?
With our environmentally-conscious approach, the ink used for most of our product labeling is biodegradable, which may lead to chipping or fading.